FAQs

Frequently Asked Questions

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What is provided when my pet boards?

When you bring your dog to Continental, we provide food, bowls, bedding, and toys. We feed a low fat, high fiber diet from Royal Canin that is specifically designed to be gentle on your dog’s tummy for an easier transition. We understand that boarding a dog for any length of time can be stressful, especially if it is unexpected, and we try to make their stay more relaxing and enjoyable as possible. The less owners have to stress about what items to bring, the less stressed the dog will be as well.

Can I bring my dog’s food, toys, and bedding?

If your dog is on a special diet or if you feel more comfortable with bringing your dog’s items from home, you are more than welcome. Please keep in mind that our staff carries all items back and forth to the kennel for your dog so please only pack enough food for the stay (a little extra just in case is welcome). Bedding and toys are also welcome but please bring only a couple of toys as we will keep everyone entertained while they are here.

What vaccinations are required?

We require proof of a currrent Rabies (3yr or 1yr are acceptable), Distemper [DHLPP, DA2PP, ect. (3yr or 1yr are acceptable)], and Bordetella (1yr is acceptable). We will also accept distemper titers. This policy is in affect for all of out guests either boarding or for playcare, and our number one concern is for the safety of your pets.

If I do not sign my dog up for exercise options, will they be alone in their suite the whole time?

No. Dave and the entire staff are in and out of the building throughout the day, and they always stop and say hello to our guests. It takes time to keep the kennel clean, but we try to make every guest feel at home as much as possible, even if this means putting our other duties on hold for a few minutes.

What is the difference between VIP walks and playcare?

VIP stands for Very Individualized Playtime which is one 20 minute playtime with kennel staff. If you have more than one guest staying with us, they will be taken out together to play fun games with staff. Playcare is an exercise option where boarding dogs will be taken into either our 5-acre big dog field or our 1-acre small dog field to play with dogs of their size and kennel staff from 8am – 4pm.

If my dog is signed up for a bath or nail trim, what times can I pick up?

On Monday through Friday, your dog may be picked up after 12pm if they are getting a bath, and on Saturday, they can be picked up after 10am. This gives our staff enough time to get everyone bathed and for your pet to be throughly dry before you pick them up.

Do you bathe dogs on Sunday for Sunday pick up?

Yes, we have dogs ready by 4pm for our pick up times on Sunday.

What is required for my dog to participate in playcare?

Dogs who are over 6 months of age must be spayed/neutered; dogs must be at least 12 weeks of age; there must be proof of up to date vaccinations (Rabies, Distemper, and Bordetella); a completed application; and the dog must be screened by our trainer before they are allowed to participate in playcare. Our policies are put in place for the safety of all playcare dogs and our staff.

Are there breed limitations for playcare and boarding?

Yes. We have breed limitations for playcare only. WE DO NOT ALLOW ANY BULLY BREEDS OR BULLY BREED MIXES FOR PLAYCARE, NO EXCEPTIONS! These include pit bulls, bull terriers, and staffordshire terriers. Please keep in mind that we do not discriminate against any breeds for boarding; however, for the safety of playcare dogs and staff, we cannot allow these breeds to intermingle with playcare dogs. We appologize for any inconvenience.

When is the best time to drop my dog(s) off for their first day of playcare?

The best time is at 7am when we open Monday – Friday. We prefer this because there are the least amount of dogs in the field when your dog is screened and introduced. We do understand that your schedule may not allow you to do this and it is merely our suggestion.

Is playcare inside or outside?

Both possibly. Please keep in mind that the weather is not always predictable, and our goal is to have every playcare dog outside as much as possible. We have dogs inside if: it is raining, it is extremely cold or hot, it is extremely windy (in cold conditions), or if the field is very muddy from rain the night before. Because we have the dogs outside as much as possible, dogs can get dirty. We provide rinses for $5 per rinse; please inform us if you would like your dog rinsed or bathed after playcare at the time of drop-off or call in advanced. The purpose of playcare is to allow your dogs supervised play with friends (both furry and human) and getting dirty is inevitable. *Please note: we do have kiddy pools for your dog’s enjoyment during the late Spring, Summer and early Fall months.

Do we offer tours?

Yes, we offer tours Monday – Saturday during our operating hours. Although we do not require an appointment to visit our kennel, the best times that we can give you our undivided attention would be Monday – Friday between 10am – 3pm and Saturday 10am – 11am. Our early mornings and evenings are very busy, and our first priority is to cater to our boarding and playcare guests. We appologize for any inconvenience.

What are the prices to board my dog and for doggie playcare?

Please see our luxury boarding page for prices.

Is there a minimum number of days my dog must board over the holidays?

No, we do not have a minimum number of days your dog(s) must stay with us over the holidays (unlilke all of the other operators), but please keep in mind that it is our busiest time of the year. We now require a $50 non-refundable deposit for all holiday boarding that will go towards their booking.

I have to cancel my boarding reservation; how far in advanced to I need to let you know, and will I be charged?

We ask that you contact us with any changes to your dog’s booking as soon as you know your plans have changed; we ask that any cancelations over holidays be given at least 7 days in advanced. The only charge is for holiday dates where a $50 non-refundable deposit was taken at time of reservation. We also understand that last minute changes may occur, and we appreciate any notice.

My dog has medications; can you administer their medications accordingly?

Yes, we can give any dog or cat their medications. If you’re dog is diabetic, please let us know in advance since insulin dependant dogs must get very specific attention to insure proper food intake at the time of their insulin dosage. We charge per medication per administration. The fee will depend on the medicine administered but injectables are $2 per injection and oral medications are $1 per dosage. If your dog has specific needs that must be addressed please call and speak to a staff member with any questions or concerns. We try to accomodate all canine and feline guests as much as possible.

Are any veterinary services available at the kennel?

No. We do not provide any veterinary services at Continental even though Dr. Shaw and her husband are the owners. Please contact your family veterinarian.

Do you offer agility training?

No, we no longer offer agility training. Our training programs include: basic obedience, Canine Good Citizen training and evaluations, and Obedience Rally. Please see our training page for information, and you may contact us for dates and prices.